Terms of Service
TERMS OF SERVICE between SCALEUP MEDIA LLC (“we” or “ScaleUpConsulting.com”) and the individual or legal entity who orders ScaleUpConsulting.com’s services (“you” or “Customer”).
THE AGREEMENT. Your use of SCALEUP MEDIA LLC services is governed by these Terms of Service, the Cloud Acceptable Use Policy, any applicable Country Specific Terms, and the terms of your Order. Your Order may have additional terms that apply to the particular services in your Order. When we use the term “Agreement” in any of the Order, Cloud Terms of Service, or Acceptable Use Policy, we are referring collectively to all of them, including any product specific terms that apply to the Services. Sections 1 – 31 of these Cloud Terms of Service state the general terms applicable to all Services, and Sections 32 – 44 state additional terms that will apply only if you elect to purchase the particular Services described in those sections. Your use of the Services includes the ability to enter into agreements and make purchases electronically. You acknowledge that your electronic assent constitutes your acceptance to the Agreement for each electronic purchase or transaction you enter. If you enter into this Agreement on behalf of a legal entity as identified in the online registration process, such as the company you work for, the legal entity identified shall be considered the Customer for purposes of this Agreement, and you represent to us that you have the legal authority to bind that entity to this Agreement.
DEFINED TERMS.Some words used in the Agreement have particular meanings:
“Acceptable Use Policy” or “AUP” means the Cloud Acceptable Use Policy posted at http://www.scaleupconsulting.com/aup as of the date you sign the Order, as it may be amended pursuant to Section 21 below.
“API” means application programming interface.
“Affiliate” means any and all legal entities which now or hereafter the ultimate parent of SCALEUP MEDIA LLC controls. For the purpose of this definition, “control” shall mean an entity, directly or indirectly, holding more than fifty per cent (50%) of the issued share capital, or more than fifty per cent (50%) of the voting power at general meetings, or which has the power to appoint and to dismiss a majority of the directors or otherwise to direct the activities of such legal entity.
“Business Day” means 8:00 a.m. – 5:00 p.m. Monday through Friday, United States eastern time, excluding federal public holidays in the United States.
“Confidential Information” means all information disclosed by one of us to the other, whether before or after the effective date of the Agreement, that the recipient should reasonably understand to be confidential, including: (i) unpublished prices and other terms of service, audit and security reports, product development plans, nonpublic information of the parties relating to its business activities or financial affairs, data center designs (including non-graphic information you may observe on a tour of a data center), server configuration designs, and other proprietary information or technology, and (ii) information that is marked or otherwise conspicuously designated as confidential. Information that is developed by one of us on our own, without reference to the other’s Confidential Information, or that becomes available to one of us other than through violation of the Agreement or applicable law, shall not be “Confidential Information” of the other party.
“Country Specific Terms” means the addendum or addenda that may be incorporated into your Agreement if a portion of your Services are to be provided from a non-United States jurisdiction for which we have special legal terms and that are outlined in Section 42 of these Terms of Service.
“Customer Data” means all data, records, files, input materials, reports, forms and other such items that are received, stored, or transmitted using the Services.
“Hosted System” means a combination of hardware, software and networking elements that comprise an information technology system.
“Order” means: (i) the online order that you submit or accept for the Services, (ii) any other written order (either in electronic or paper form) provided to you by SCALEUP MEDIA LLC for signature that describes the type or types of services you are purchasing, and that is signed by you, either manually or electronically, and (iii) your use or provisioning of the Services through the Cloud control panel or through an API.
“Personally Identifiable Information” or “PII” means: (i) a combination of any information that identifies an individual with that individual’s sensitive and non-public financial, health or other data or attribute, such as a combination of the individual’s name, address, or phone number with the individual’s social security number or other government issued number, financial account number, date of birth, address, biometric data, mother’s maiden name, or other personally identifiable information; (ii) any “non-public personal information” as that term is defined in the Gramm-Leach-Bliley Act found at 15 USC Subchapter 1, § 6809(4), and (iii) “protected health information” as defined in the Health Insurance Portability and Accountability Act found at 45 CFR §160.103.
“Service Level Agreement” means (i) a guaranty or guaranties identified as a “Service Level Guaranty” or “Service Level Guaranties” in the applicable Cloud SLA or (ii) any provision which provides a specified credit remedy for an identified failure to deliver or provide the Services.
“Services” means the software and services described in the Order, and include any services which you self-provision through the Cloud control panel or which you utilize via an API.
“Support” means (i) the availability of live assistance during business hours by SCALEUP MEDIA LLC employees with training and experience relative to the Services and (ii) any additional level of assistance offered by SCALEUP MEDIA LLC for the specific Services ordered by you.
SCALEUP MEDIA LLC’S OBLIGATIONS.Contingent on SCALEUP MEDIA LLC’s acceptance of your Order, and subject to these Terms of Service, SCALEUP MEDIA LLC agrees to provide the Services and Support described in your Order. SCALEUP MEDIA LLC agrees to follow security procedures at least as stringent, in SCALEUP MEDIA LLC’s reasonable judgment, as those described at http://www.scaleupconsulting.com/security-practices.
SCALEUP MEDIA LLC agrees that it will not use or disclose Customer Data. We do not acquire any ownership interest in or right to your Customer Data. Customer Data is and at all times shall remain the exclusive property of Customer and will remain in the exclusive care, custody, and control of Customer. 3. YOUR OBLIGATIONS. You agree to do each of the following: (i) comply with applicable law and the Acceptable Use Policy; (ii) use software in compliance with Section 19; (iii) pay when due the fees for the Services; (iv) use reasonable security precautions in light of your use of the Services, including encrypting any PII transmitted to and from, and while stored on, the Services (including the underlying servers and devices); (v) cooperate with SCALEUP MEDIA LLC’s reasonable investigation of outages, security problems, and any suspected breach of the Agreement; (vi) keep your account contacts and other account information up to date; and (vii) immediately notify SCALEUP MEDIA LLC of any unauthorized use of your account or any other breach of security. In the event of a dispute between us regarding the interpretation of applicable law or the AUP, SCALEUP MEDIA LLC’s reasonable determination shall control.
Customer Data Security: You acknowledge that you are solely responsible for taking steps to maintain appropriate security, protection and backup of Customer Data. Customer is solely responsible for determining the suitability of the Services in light of the type of Customer Data used with the Services. We do not have knowledge of the Customer Data you store on your Hosted System, including the content, quantity, value or use of such data. You are therefore responsible for taking all reasonable steps to mitigate the risks inherent in storing or transmitting Customer Data Services, including data loss.
You must maintain the security of your login credentials and may not share login credentials except as required to establish and authorize users in your account. You are responsible for designating authorized users under your account and limiting access of login credentials associated with your account.
ACCESS TO THE SERVICES.You may access the Services via the online SCALEUP MEDIA LLC Cloud control panel, or via a SCALEUP MEDIA LLC-provided API. SCALEUP MEDIA LLC may modify its control panel or APIs at any time, or may transition to new API’s. Your use of any code or SDK (Software Development Kit) you download from the SCALEUP MEDIA LLC website is governed by the license terms included with the code in the file named “COPYING” or “LICENSE” or like caption.
5.1 MANAGED SERVICE LEVEL. The Managed Service Level will not be available for purchase after July 15, 2014. If you previously purchased a Managed Service Level for your account (or as part of an Order for the Services), then SCALEUP MEDIA LLC shall continue to support it in accordance with the following terms until such time as we give you notice that it is end of life. If you purchased a Managed Service Level, then your use of Cloud Servers shall include use of the following services at no additional charge: (i) use of SCALEUP MEDIA LLC’s Cloud Monitoring Service and up to 8 Checks per Cloud Server triggering an alert to SCALEUP MEDIA LLC, and (ii) use of the SCALEUP MEDIA LLC Cloud Backup Agent (provided that you will still be responsible for fees associated with your use of SCALEUP MEDIA LLC Cloud Backup). Additional Support fees may apply (such as a monthly account fee and an additional incremental fee for Cloud Databases).
SCALEUP MEDIA LLC must have administrator access to your Services in order to provide Managed Service Level Support. If you use Managed Service Level Services, you are responsible for updating SCALEUP MEDIA LLC about password changes that limit SCALEUP MEDIA LLC’s ability to manage or monitor the Services. No credits or refunds will be issued for failures caused by restrictions on SCALEUP MEDIA LLC’s root/administrator access to your Services.
SCALEUP MEDIA LLC must have administrator access to your Services in order to provide the Managed Operations Service Level. If you use Cloud Services with a Managed Operations Service Level you are responsible for updating SCALEUP MEDIA LLC about password changes that limit SCALEUP MEDIA LLC’s ability to manage or monitor the Services. No credits or refunds will be issued for failures caused by restrictions on SCALEUP MEDIA LLC’s access to your Services.
TERM.The initial term for each Order begins on the date we make the Services available for your use and continues for the period stated in the Order. If no period is stated in the Order, then the initial term shall be one month. Upon expiration of the initial term, the Order will automatically renew for successive renewal terms of one month each, unless and until one of us gives the other a written notice of non-renewal prior to the expiration of the initial term, or then-current renewal term, as applicable. You must follow SCALEUP MEDIA LLC’s non-renewal process accessible from the SCALEUP MEDIA LLC Cloud control panel to give an effective notice of non-renewal.
FEES.For information about the fees and pricing for Services, including applicable minimums and volume discounts, see: http://www.scaleupconsulting.com/web-hosting-services. SCALEUP MEDIA LLC will charge you fees in accordance with your Order. Unless you have made other arrangements, SCALEUP MEDIA LLC will charge your credit card without invoice on or around the date incurred, or on or around the first day of the billing cycle that follows the date incurred, at SCALEUP MEDIA LLC’s option. Unless otherwise agreed in the Order, your billing cycle will be monthly, beginning on the date that SCALEUP MEDIA LLC first makes the Services available to you. SCALEUP MEDIA LLC may suspend all Services (including Services provided pursuant to any unrelated Order or other agreement we may have with you) if our charges to your credit card are rejected for any reason. SCALEUP MEDIA LLC may charge interest on overdue amounts at 1.5% per month (or the maximum legal rate if it is less than 1.5%). If any amount is overdue by more than thirty (30) days, and SCALEUP MEDIA LLC brings a legal action to collect, or engages a collection agency, you must also pay SCALEUP MEDIA LLC’s reasonable costs of collection, including attorney fees and court costs. All fees are stated and will be charged in US Dollars. Any “credit” that we may owe you, such as a credit for failure to meet a Service Level Agreement, will be applied to fees due from you for Services, and will not be paid to you as a refund. Charges that are not disputed within sixty (60) days of the date charged are conclusively deemed accurate. You must provide SCALEUP MEDIA LLC with accurate factual information to help SCALEUP MEDIA LLC determine if any tax is due with respect to the provision of the Services, and if SCALEUP MEDIA LLC is required by law to collect taxes on the provision of the Services, you must pay SCALEUP MEDIA LLC the amount of the tax that is due or provide satisfactory evidence of your exemption from the tax. You authorize SCALEUP MEDIA LLC to obtain a credit report at any time during the term of the Agreement.
FEE INCREASES.For those Services provided on a month-to-month term, we may increase fees at any time on thirty (30) days advance written notice. If your Order contains Services with a specified term longer than one month, then we may increase your fees effective as of the first day of the renewal term that first begins thirty (30) days from the day of our written notice of a fee increase. In addition, if during the initial term or any renewal term there is an increase in the Producer Price Index over the Producer Price Index reported for the month in which you signed your Order, we may increase your fees by the same percentage as the increase in the Producer Price Index; provided that we may not increase your fees pursuant to this sentence more often than once per twelve months, and we must give you at least thirty (30) days advance written notice of the increase. The “Producer Price Index” means the Producer Price Index for Finished Goods, WPUSOP3000, not seasonally adjusted, and first published as “preliminary” data by the United States Bureau of Labor Statistics in its PPI Detailed Report or successor publication. For historical information on the Producer Price Index, you may visit the Bureau of Labor Statistics website. (Example: if the Producer Price Index for the month in which you sign the Order is 186, and then increases in a subsequent month during the term of the Order to 195, we may increase your fees by up to 4.8%).
SUSPENSION.We may suspend the Services without liability if: (i) we reasonably believe that the Services are being used (or have been or will be used) in violation of the Agreement; (ii) we discover that you are, or are affiliated in any manner with, a person who has used similar services abusively in the past; (iii) you don’t cooperate with our reasonable investigation of any suspected violation of the Agreement; (iv) we reasonably believe that the Services have been accessed or manipulated by a third party without your consent; (v) we reasonably believe that suspension of the Services is necessary to protect our network or our other customers; (vi) a payment for the Services is overdue; or (vii) suspension is required by law. We will give you reasonable advance notice of a suspension under this paragraph and a chance to cure the grounds on which the suspension are based, unless we determine, in our reasonable commercial judgment, that a suspension on shorter or contemporaneous notice is necessary to protect SCALEUP MEDIA LLC or our other customers from imminent and significant operational or security risk. If the suspension was based on your breach of your obligations under the Agreement, then we may continue to charge you the fees for the Services during the suspension, and may charge you a reasonable reinstatement fee (not to exceed $150) upon reinstatement of the Services.
TERMINATION FOR CONVENIENCE.You may terminate the Agreement for convenience at any time, provided that any recurring or minimum fees for the month in which you terminate remain due and payable for such month.
TERMINATION FOR BREACH.We may terminate the Agreement for breach on written notice if: (i) we discover that the information you provided to us about yourself or your proposed use of the Services was materially inaccurate or incomplete; (ii) if you are an individual, you were not at least 18 years old or otherwise did not have the legal capacity to enter into the Agreement at the time you submitted the Order , or if you are an entity or fiduciary, the individual submitting the Order did not have the legal right or authority to enter into the Agreement on behalf of the person represented to be the customer; (iii) your payment of any invoiced amount is overdue, and you do not pay the overdue amount within four (4) days of our written notice; (iv) a credit report indicates you no longer meet our reasonable credit criteria, provided that if we terminate on these grounds, we must give you a reasonable opportunity to migrate your environment out of SCALEUP MEDIA LLC in an orderly fashion; (v) you use the Services in violation of the AUP and fail to remedy the violation within ten (10) days of our written notice; (vi) you violate the AUP more than once, even if you cure each violation; or (vii) you fail to comply with any other provision of the Agreement and do not remedy the failure within thirty (30) days of our notice to you describing the failure.
You may terminate the Agreement for breach on written notice if: (i) we materially fail to provide the Services as agreed and do not remedy that failure within five (5) days of your written notice describing the failure; or (ii) we materially fail to meet any other obligation stated in the Agreement and do not remedy that failure within thirty (30) days of your written notice describing the failure.
ACCESS TO DATA.
12.1 You will not have access to your data stored on the Services during a suspension or following termination.
12.2 You have the option to create a snapshot or backup of your Cloud Servers or Databases, respectively, however, it is your responsibility to initiate the snapshot or backup and test your backup to determine the quality and success of your backups. You will be charged for your use of backup services as listed in your Order.
12.3 Although the SCALEUP MEDIA LLC Cloud services may be used as a backup service, you agree that you will maintain at least one additional current copy of your programs and data stored on the Cloud system somewhere other than on the Cloud system. If you utilize SCALEUP MEDIA LLC Cloud backup services, you are responsible for performing and testing restores as well as testing your systems and monitoring the integrity of your data.
ACCESS TO YOUR CUSTOMER DATA OR USE OF THE SERVICES.SCALEUP MEDIA LLC is not responsible to you for unauthorized access to your data or the unauthorized use of the Services unless the unauthorized access or use results from SCALEUP MEDIA LLC’s failure to meet its security obligations stated in the Agreement. You are responsible for the use of the Services by any employee of yours, any person you authorize to use the Services, any person to whom you have given access to the Services, and any person who gains access to your data or the Services as a result of your failure to use reasonable security precautions, even if such use was not authorized by you. You agree that you will be the first line of support for your end users, including basic troubleshooting for the Cloud Services, and you agree that you will not refer your end users to SCALEUP MEDIA LLC for direct support without our prior written consent in each instance.
14.1 We do not promise that the Services will be uninterrupted, error-free, or completely secure. You acknowledge that there are risks inherent in Internet connectivity that could result in the loss of your privacy, Customer Data, Confidential Information, and property. SCALEUP MEDIA LLC has no obligation to provide security other than as stated in this Agreement or applicable Order. We disclaim any and all warranties not expressly stated in the Agreement, including the implied warranties of merchantability, fitness for a particular purpose, and noninfringement. You are solely responsible for the suitability of the service chosen, including the suitability as it relates to your Customer Data and the security of your Hosted System. The Services are provided AS IS, subject to any applicable Service Level Agreement (as described in Section 5 above). Any voluntary services we may perform for you at your request and without any additional charge are provided AS IS, including any services that are deemed Unsupported.
14.2 Some of the Services are designed to help you comply with various regulatory requirements that may be applicable to you. However, you are responsible for understanding the legal and regulatory requirements applicable to you and your use of the Services, and for selecting and using those Services in a manner that complies with the applicable requirements.
14.3 You are solely responsible for determining the suitability of the Services for your use in light of any applicable regulations such as HIPAA, GLB, and in compliance with the EU Data Privacy requirements or other applicable data privacy laws and regulations.
EXPORT MATTERS.You represent and warrant that you are not on the United States Department of Treasury, Office of Foreign Asset Controls list of Specially Designated National and Blocked Persons and are not otherwise a person to whom SCALEUP MEDIA LLC is legally prohibited to provide the Services. You may not provide administrative access to the Service to any person (including any natural person or government or private entity) that is located in or is a national any country that is embargoed or highly restricted under United States export regulations.
CONFIDENTIAL INFORMATION.Each of us agrees not to use the other’s Confidential Information except in connection with the performance or use of the Services, as applicable, the exercise of our respective legal rights under the Agreement, as may be required by law or as set forth below.
Each of us agrees not to disclose the other’s Confidential Information to any third person except as follows:
(i) to our respective service providers, employees, Affiliates, suppliers, agents, and representatives, provided that such service providers, employees, Affiliates, suppliers, agents, or representatives agree to confidentiality measures that are at least as stringent as those stated in this Agreement.
(ii) to law enforcement or government agency if required by a subpoena or other compulsory legal process, or if either of us believes, in good faith, that the other’s conduct may violate applicable criminal law as required by law; or
(iii) in response to a subpoena or other compulsory legal process, provided that each of us agrees to give the other written notice of at least seven (7) days prior to disclosing Confidential Information under this subsection (or prompt notice in advance of disclosure, if seven (7) days advance notice is not reasonably feasible), unless the law forbids such notice.
LIMITATION ON DAMAGES.Our obligations to you are defined by this Agreement. We are not liable to you for failing to provide the Services unless the failure results from a breach of an applicable Service Level Agreement, or results from our gross negligence or willful misconduct. The credits stated in any applicable Service Level Agreement are your sole and exclusive remedy for our failure to meet those guarantees for which credits are provided unless such failure is due to SCALEUP MEDIA LLC’s willful misconduct.
Neither of us (nor any of our employees, agents, affiliates or suppliers) is liable to the other for any lost profits or any other indirect, special, incidental or consequential loss or damages of any kind, or for any loss that could have been avoided by the damaged party’s use of reasonable diligence, even if the party responsible for the damages has been advised or should be aware of the possibility of such damages. In no event shall either of us be liable to the other for any punitive damages.
Notwithstanding anything in the Agreement to the contrary, except for liability based on willful misconduct or fraudulent misrepresentation, and liability for death or personal injury resulting from SCALEUP MEDIA LLC’s negligence, the maximum aggregate monetary liability of SCALEUP MEDIA LLC and any of its employees, agents, suppliers, or affiliates in connection with the Services, the Agreement, and any act or omission related to the Services or Agreement, under any theory of law (including breach of contract, tort, strict liability, violation of law, and infringement) shall not exceed the greater of (i) the amount of fees you paid for the Services for the six months prior to the occurrence of the event giving rise to the claim, or (ii) Five Hundred Dollars ($500.00).
INDEMNIFICATION.If we, our affiliates, or any of our or their respective employees, agents, or suppliers (the “SCALEUP MEDIA LLC Indemnitees”) are faced with a legal claim by a third party arising out of your actual or alleged gross negligence, willful misconduct, violation of law, failure to meet the security obligations required by the Agreement, violation of the AUP, or violation of Section 15 (Export Matters) of these Cloud Terms of Service, then you will pay the cost of defending the claim (including reasonable attorney fees) and any damages award, fine, or other amount that is imposed on the SCALEUP MEDIA LLC Indemnitees as a result of the claim. Your obligations under this Section include claims arising out of the acts or omissions of your employees, any other person to whom you have given access to the Services, and any person who gains access to the Services as a result of your failure to use reasonable security precautions, even if the acts or omissions of such persons were not authorized by you. If you resell the Services, the grounds for indemnification stated above also include any claim brought by your customers or end users arising out of your resale of the Services. We will choose legal counsel to defend the claim, provided that these decisions must be reasonable and must be promptly communicated to you. You must comply with our reasonable requests for assistance and cooperation in the defense of the claim. We may not settle the claim without your consent, although such consent may not be unreasonably withheld. You must pay expenses due under this Section as we incur them. You must also pay reasonable attorney fees and other expenses we incur in connection with any dispute between persons having a conflicting claim to control your account with us.
19.1 All software that we provide for your use is subject to the terms of this Agreement, including software that we may authorize you to install on devices located outside of our datacenter. You may not use any software we provide after the expiration or termination of this Agreement, or the particular service for which it was provided, and you may not copy the software unless expressly permitted by the Agreement. You may not remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on any software we provide. Unless permitted by the terms of an open source software license, you may not reverse engineer, decompile or disassemble any software we provide except and to the extent that you are expressly permitted by applicable law to do this, and then following at least ten (10) days advance written notice to us. Any additional restrictions which may apply to software we utilize in the performance of the Services will be specified in the applicable Order.
19.2 In the event we distribute any open source software to you as part of the Services (including for example Linux based software, OpenStack software, and software licensed under the Apache, GPL, MIT or other open source licenses) then such Open Source Software is subject to the terms of the applicable open source license. There are no warranties provided with respect to any Open Source Software and all implied warranties are disclaimed. In the event of any conflict between the terms herein and the applicable open source license with respect to any Open Source Software, the terms of the applicable open source license shall control.
SCALEUP MEDIA LLC’s routine communications regarding the Services and legal notices will be sent to the individual(s) you designate as your contact(s) on your account either by electronic mail, United States mail, or overnight courier, except that SCALEUP MEDIA LLC may give notice of an amendment to the AUP by posting the notice on the SCALEUP MEDIA LLC Cloud control panel. Notices are deemed received as of the time delivered, or if that time does not fall within a Business Day, as defined below, as of the beginning of the first Business Day following the time delivered, except that notices of AUP amendments are deemed delivered as of the first time that you log on to the SCALEUP MEDIA LLC Cloud control panel after the time that the notice is posted. For purposes of counting days for notice periods, the Business Day on which the notice is deemed received counts as the first day. Notices must be given in the English language.
OWNERSHIP OF INTELLECTUAL PROPERTY.Each of us retains all right, title and interest in and to our respective trade secrets, inventions, copyrights, and other intellectual property. Any intellectual property developed by SCALEUP MEDIA LLC during the performance of the Services shall belong to SCALEUP MEDIA LLC unless we have agreed with you in advance in writing that you shall have an interest in the intellectual property.
IP ADDRESSES.Upon expiration or termination of the Agreement, you must discontinue use of the Services and relinquish use of the IP addresses and server names assigned to you by SCALEUP MEDIA LLC in connection with Services, including pointing the DNS for your domain name(s) away from SCALEUP MEDIA LLC Services. You agree that SCALEUP MEDIA LLC may, as it determines necessary, make modifications to DNS records and zones on SCALEUP MEDIA LLC managed or operated DNS servers and services.
SERVICES MANAGEMENT AGENT.You agree that you will not interfere with any services management software agent(s) that SCALEUP MEDIA LLC installs on your Services. SCALEUP MEDIA LLC agrees that its agents will use only a minimal amount of computing resources, and will not interfere with your use of your Services. SCALEUP MEDIA LLC will use the agents to track system information so that it can more efficiently manage various service issues. Your Services will become “Unsupported” as described in Section 32 below if you disable or interfere with our services management software agent(s). You agree that SCALEUP MEDIA LLC may access your Services to reinstall services management software agents if you disable them or interfere with their performance.
ASSIGNMENT/SUBCONTRACTORS.You may not assign the Agreement without SCALEUP MEDIA LLC’s prior written consent. We may assign the Agreement in whole or in part to an Affiliate with sufficient financial standing in order to meet its obligations under this Agreement or as part of a corporate reorganization or a sale of our business, and we may transfer your Confidential Information as part of any such transaction. SCALEUP MEDIA LLC may use third party service providers to perform all or any part of the Services, but SCALEUP MEDIA LLC remains responsible to you under this Agreement for work performed by its third party service providers to the same extent as if SCALEUP MEDIA LLC performed the Services itself.
SERVICES PROVIDED BY THIRD PARTIES. SCALEUP MEDIA LLC personnel may from time to time recommend third party software or other products and services for your consideration and may also make available to you third party products or services, including availability of third party applications through deployment or implementation tools. SCALEUP MEDIA LLC MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER REGARDING PRODUCTS AND SERVICES THAT ARE NOT PURCHASED FROM SCALEUP MEDIA LLC. Your use of any such third-party products and services is governed by the terms of your agreement with the provider of those products and services.
FORCE MAJEURE.Neither of us will be in violation of the Agreement if the failure to perform the obligation is due to an event beyond our control, such as significant failure of a part of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorism, or other events of a magnitude or type for which precautions are not generally taken in the industry.
28 GOVERNING LAW, LAWSUITS. The Agreement is governed by the laws of the State of Florida, exclusive of any Florida choice of law principle that would require the application of the law of a different jurisdiction, and the laws of the United States of America, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Each of us agrees that any dispute or claim, including without limitation, statutory, contract or tort claims, relating to or arising out of this Agreement or the alleged breach of this Agreement, shall, upon timely written request of either of us, be submitted to binding arbitration. The party asserting the claim may elect to have the arbitration be in-person, telephonic or decided based on written submissions. The arbitration shall be conducted in the State and county (or equivalent geographic location) of the non-asserting party’s principal business offices. The arbitration shall proceed in accordance with the commercial arbitration rules of the American Arbitration Association (“AAA”) in effect at the time the claim or dispute arose. The arbitration shall be conducted by one arbitrator from AAA or a comparable arbitration service who is selected pursuant to the applicable rules of the AAA. The arbitrator shall issue a reasoned award with findings of fact and conclusions of law and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Either you or we may bring an action in any court of competent jurisdiction to compel arbitration under this Agreement, or to enforce or vacate an arbitration award. We will pay the fee for the arbitrator and your filing fee, to the extent that it is more than a court filing fee. We agree that we will not seek reimbursement of our fees and expenses if the arbitrator rules in our favor. You and we waive any right to a trial by jury, so that disputes will be resolved through arbitration. No claim subject to this provision may be brought as a class or collective action, nor may you assert such a claim as a member of a class or collective action that is brought by another claimant. Each of us agrees that we will not bring a claim under the Agreement more than two years after the time that the claim accrued. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.
29.1 Changes to Terms on Website. These Cloud Terms of Service may have been incorporated in your Order by reference to a page on the SCALEUP MEDIA LLC website. Although we may from time to time revise the Cloud Terms of Service posted on that page, those revisions will not be effective as to an Order that we accepted prior to the date we posted the revision, and your Order will continue to be governed by the Cloud Terms of Service posted on the effective date of the Order until the earlier of (i) your acceptance of any amended Cloud Terms of Service; (ii) your continued use of the Services after notice of any amended Terms of Service; or (iii) thirty days after the date SCALEUP MEDIA LLC posts amended Terms of Service on the SCALEUP MEDIA LLC website. In addition, if over time you sign multiple Orders for a single account, then the Cloud Terms of Service incorporated in the latest Order posted on the effective date of the latest Order will govern the entire account. SCALEUP MEDIA LLC may accept or reject any Order you submit in its sole discretion. SCALEUP MEDIA LLC’s provisioning of the Services described in an Order shall be SCALEUP MEDIA LLC’s acceptance of the Order.
29.2 Modifications. An Order may be amended by a formal written agreement signed by both parties, or by an exchange of correspondence, including electronic mail, that includes the express consent of an authorized individual for each of us. Any such correspondence that adds or modifies Services in connection with an account established by an Order shall be deemed to be an amendment to that Order, notwithstanding the fact that the correspondence does not expressly refer to the Order.
Other than as stated herein, the Agreement may be modified only by a formal document signed by both parties.
29.3 Order of Precedence. If there is a conflict between the terms of any of the documents that comprise the Agreement, the documents will govern in the following order: Order, Cloud Terms of Service, and the Acceptable Use Policy.
4 Enforceability. If any part of the Agreement is found unenforceable by a court or other tribunal, the rest of the Agreement will nonetheless continue in effect, and we agree that the tribunal may reform the unenforceable part if it is possible to do so consistent with the material economic incentives of the parties resulting in this Agreement. Each of us may enforce each of our respective rights under the Agreement even if we have waived the right or failed to enforce the same or other rights in the past.
29.5 No Partnership. Our relationship is that of independent contractors and not business partners. Neither of us is the agent for the other, and neither of us has the right to bind the other on any agreement with a third party.
29.6 Interpretation. The captions in the Agreement are for convenience only and are not part of the Agreement. The use of the word “including” in the Agreement shall be read to mean “including without limitation.”
29.7 Survival. Sections 1, 7, 16, 17, 18, 21, 22, 28, 29, and all other provisions that by their nature are intended to survive expiration or termination of the Agreement shall survive expiration or termination of the Agreement.
29.8 Complete Agreement. The Agreement constitutes the complete and exclusive agreement between the parties regarding the subject matter and supersedes and replaces any prior understanding or communication, written or oral. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of SCALEUP MEDIA LLC which is not set out in the Agreement. If you have made any change to the Agreement documents that you did not bring to our attention in a way that is reasonably calculated to put us on notice of the change, the change shall not become part of the Agreement.
29.9 Execution. Your acceptance of these terms and condition via the online click-thru shall constitute your agreement thereto. If physically signed, the Agreement may be signed in multiple counterparts, which, taken together, will be considered one original. Facsimile signatures, signatures on an electronic image (such as .pdf or .jpg format), and electronic signatures shall be deemed to be original signatures.
ADDITIONAL TERMS FOR CERTAIN SERVICES
DOMAIN NAME REGISTRATION SERVICES.If you register, renew, or transfer a domain name through SCALEUP MEDIA LLC, SCALEUP MEDIA LLC will submit the request to its domain name services provider (the “Registrar”) on your behalf. SCALEUP MEDIA LLC’s sole responsibility is to submit the request to the Registrar. SCALEUP MEDIA LLC is not responsible for any errors, omissions, or failures of the Registrar. Your use of domain name services is subject to the Registrar’s applicable legal terms and conditions. You are responsible for closing any account with any prior reseller of or registrar for the requested domain name, and you are responsible for responding to any inquiries sent to you by the Registrar.
UNSUPPORTED CONFIGURATION ELEMENTS OR SERVICES.If you ask us to implement a configuration element (hardware or software) or other service in a manner that is not customary at SCALEUP MEDIA LLC, or that is in “end of life” or “end of support” status, we may designate the element or service as “unsupported,” “non-standard,” “best efforts,” “reasonable endeavor,” “one-off,” “EOL,” “end of support,” or with like term in the Order (referred to in this Section as an “Unsupported Service”). SCALEUP MEDIA LLC makes no representation or warranty whatsoever regarding any Unsupported Service, and you agree that SCALEUP MEDIA LLC will not be liable to you for any loss or damage arising from the provision of the Unsupported Service. The Service Level Agreement will not apply to the Unsupported Service, or any other aspect of the Services that is adversely affected by the Unsupported Service. You acknowledge that Unsupported Services may not interoperate with SCALEUP MEDIA LLC’s other services.
CLOUD SERVER IMAGES.If you provision a SCALEUP MEDIA LLC Cloud Server or other Service using a non-standard or non-SCALEUP MEDIA LLC image or installation (even if such image is made available to you by SCALEUP MEDIA LLC during configuration, provided that it is identified as such), then SCALEUP MEDIA LLC shall have no obligation to provide Support for that Service, and any Support provided shall be on an AS IS basis.
33.1 Access. You may access you Mail Services over the web via the SCALEUP MEDIA LLC Cloud control panel, or via a SCALEUP MEDIA LLC-provided API. SCALEUP MEDIA LLC may modify its control panel or APIs at any time, or may transition to new APIs.
33.2 Management of the Service. SCALEUP MEDIA LLC will provision your initial mail environment, but you are otherwise responsible for managing your mail service, including adding mailboxes, adding wireless or other service components, adding storage capacity, managing settings, and configuring spam filters.
36.3 Filtering. SCALEUP MEDIA LLC will provide email filtering services designed to filter spam, phishing scams, and email infected with viruses. SCALEUP MEDIA LLC recommends that you employ additional security measures, such as a desktop virus scanner and firewall, on computers that are connected to the Internet. Email that is quarantined by the filtering system is excluded from the Service Level Agreements. SCALEUP MEDIA LLC will use commercially reasonable efforts to deliver your email messages. Third party filtering services may from time to time prevent successful delivery of your messages. You acknowledge that the technological limitations of the filtering service will likely result in the capture of some legitimate email and the failure to capture some unwanted email, including email infected with viruses. You hereby release SCALEUP MEDIA LLC and its employees, agents, affiliates, and third party suppliers from any liability for damages arising from the failure of SCALEUP MEDIA LLC’s filtering services to capture unwanted email or from the capture of legitimate email, or from a failure of your email to reach its intended recipient as a result of a filtering service used by the recipient or the recipient’s email service provider.
33.4 Memory Limitations. Mail that exceeds the storage limit when received may be permanently lost. You may adjust the storage capacity of your individual mailboxes via the control panel, and it is your obligation to monitor and adjust the storage capacity of individual mailboxes as needed. An individual email message that exceeds the per-message size limit of 50 MB (including attachments) may also be permanently lost.
33.5 Content Privacy. Your email messages and other items sent or received via the mail service will include: (i) the content of the communication (“content”); and (ii) certain information that is created by the systems and networks that are used to create and transmit the message (the “message routing data”). The content includes things like the text of email messages and attached media files, and is generally the information that could be communicated using some media other than email (like a letter, telephone call, CD, DVD, etc.) The message routing data includes information such as server hostnames, IP addresses, timestamps, mail queue file identifiers, and spam filtering information, and is generally information that would not exist but for the fact that the communication was made via email. The content of your items is your Confidential Information and is subject to the restrictions on use and disclosure described in these Cloud Terms of Service. However, you agree that we may view and use the message routing data for our general business purposes, including maintaining and improving security, improving our services, and developing products. In addition, you agree that we may disclose message routing data to third parties in aggregate statistical form, provided that we do not include any information that could be used to identify you.
33.6 Usage Data. We collect and store information related to your use of the Services, such as use of SMTP, POP3, IMAP, and filtering choices and usage. You agree that we may use this information for our general business purposes and may disclose the information to third parties in aggregate statistical form, provided that we do not include any information that could be used to identify you.
33.7 Cloud Sites Mail Relays. You agree that if you utilize the Cloud Sites product offering, you will not send bulk or commercial e-mail to more than five-thousand (5,000) users per day, at a rate of two-hundred and fifty (250) messages every twenty minutes.
CONTENT DELIVERY SERVICES.Content that you distribute using our content delivery services may not be as secure as content stored on the Cloud. You should use our content deliver services only for content that you intend to distribute to the public via your website.
SERVICE OPTIMIZATION AND CROWDED HOST PROCESS.By using the Services, you agree that we may establish new procedures for your use of the Services as we deem necessary for the optimal performance of the Services. By using Cloud Servers, you also agree that we may migrate your data within the same data center if we determine in our reasonable judgment that server migration is required to remediate service degradation or shared resource constraints. In each case we will give you reasonable advance notice and use all reasonable endeavors to minimize the effect that such change will have on your use of the Services.
TEST SERVICES.If you use any Services that have been designated as a “Beta” service, limited release, pilot test, early access program, preview, or similar designation, then your use of that Service is subject to the terms at http://www.SCALEUP MEDIA LLC.com/information/legal/testterms.php.
SCALEUP MEDIA LLC API CODE SUPPORT.If you use SCALEUP MEDIA LLC API Code Support, then the addendum at http://www.SCALEUP MEDIA LLC.com/information/legal/apicodesupport as of the date you accept the Order for SCALEUP MEDIA LLC API Code Support is part of the Agreement.
38.1 You are required to agree to a separate Hosting Services Agreement (the “HSA”) for your use of the Managed Hosting Services;
38.2 Your Managed Hosting Services must include at least one of the following devices: either 1) F5 Big IP local traffic manager, or 2) ASA5505 with SecurityPlus License firewall (or better) with at least 512 MB of RAM;
38.3 Your Managed Hosting Services solution must be in the same data center as your Cloud Services;
38.4 Billing for the Total Bandwidth Usage and any overages will be reflected on your Managed Hosting Services invoice.
Owners and Collectors of Information
SCALEUP MEDIA LLC
8805 TAMIAMI TRL N STE 183
NAPLES, FL 34108
The contents of our Sites are protected by copyright and trademark laws, and are the property of their owners. All information on the Sites is copyrighted by SCALEUP MEDIA LLC . Unless otherwise noted, you may access and use the information and materials within the Sites for your personal use. You may not change, modify, delete, display, transmit, adapt, exploit, or copy for distribution or sale any information, material, trademark, or copyright on the Sites. You must obtain written permission from us or any other entity who owns intellectual property on the Sites before you may publish, distribute, display, or commercially exploit any material from the Sites. By using the Sites, you agree to abide by all copyright notices or other posted restrictions.
Events, Information, and Speaker Changes
The events, information, and speakers listed on our Sites are subject to change without notification.
We welcome your comments about any of the Sites. However, we will not review or consider any unsolicited creative submissions or suggestions for topics at our seminars or within our newsletters or products. We hope you will understand that this policy is intended to avoid the possibility of future misunderstandings in the event that ideas developed by our staff might seem to be similar to the ideas submitted to us. Accordingly, we must ask that you not send us any original creative ideas, suggestions or materials. If, despite our request, you send us any idea, suggestion or material (“Submission”), it shall become our property. We will not be subject to any obligation of confidence for any Submission, and we will not be liable for any use or disclosure of any Submission. In the case that you submit something to us and it is unsolicited, we will exclusively own all rights to the Submission worldwide, and we will be entitled to the unrestricted use of the Submission for any purpose, without compensation or notification to the provider of the Submission. Given this fact, we ask that you refrain from submitting creative projects to us, particularly those that are confidential or personal to you.
A “forum” means any message board, chat room, user review forum or other interactive service appearing on any of the Sites and includes both public boards and private folders. You must register in accordance with instructions that you will find on the Sites in order to contribute to any forum. You may not post on any forum, or send to any other forum user or our staff, any material that is abusive, vulgar, threatening, harassing, libelous, defamatory, obscene, invades a person’s privacy, violates any intellectual or other property rights, or that would otherwise violate any law. You may not use any forum in a commercial manner. You may not post material that solicits funds, or that advertises or solicits goods or services. You may not post material known to be false. You may not post messages that contain stock touts. You may not post or transmit any information, software or other material that contains a virus or other harmful component. We are not responsible for material appearing in any forum on the Sites, except for material signed by one of our identified representatives. We are not responsible for screening material posted by users for libel, obscenity, invasion of privacy, copyright or trademark infringement, accuracy, or for any other reason. We retain, however, the right to modify or remove messages or other material that we, in our sole discretion, consider infringing, offensive, abusive, defamatory, obscene, stale, or otherwise unacceptable. We also reserve the right to edit materials for any other reason. Whether or not we modify or remove such material, users remain solely responsible for the content of their messages or postings. By posting on the Sites, you grant (or warrant that the owner of such rights has expressly granted) us and/or relevant affiliated companies the worldwide, perpetual, nonexclusive right to use your questions, comments, and postings, in their original or edited form, in television programs, books, articles, commentaries, or in any other medium now known or later developed. You also warrant that you own or otherwise control all of the rights to the content you have posted and that the public posting and use of such content by us will not infringe the rights of any third party. Additionally, you warrant that any “moral rights” in posted materials have been waived. You are not entitled to any compensation for any materials you may post on the Sites.
The information, services, products, claims, seminar topics, and materials on our Sites are provided “as is” and without warranties of any kind, either expressed or implied. We disclaim all warranties, expressed or implied, including but not limited to implied effectiveness of the ideas or success strategies listed on this site as well as those that are provided in our products or to our participants at our events. The only exception is the guarantees of satisfaction and graduation that are clearly labeled guarantees within our Sites. Neither we nor any of our respective licensors or suppliers warrant that any functions contained in the Sites will be uninterrupted or error-free, that defects will be corrected, or that the Sites or the server that makes them available are free of viruses or other harmful components. Neither we nor any of our respective licensors or suppliers warrant or make any representations regarding the use or the results of the use of the services, products, information or materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not we or any of our respective licensors or suppliers) assume the entire cost of all necessary servicing, repair or correction to your system. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. We do not endorse, warrant or guarantee any speakers, products or services offered on the Sites or those we link to. We are not a party to, and do not monitor, any transaction between users and third party providers of products or services.
Limitation of Liability
Under no circumstances, including but not limited to negligence, will we or any of our licensors or suppliers be liable for any special or consequential damages that result from the use of, or the inability to use, the materials or information on the Sites, or any products or services provided pursuant to the Sites, even if advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages (including but not limited to lost data), so the above limitation or exclusion may not apply to you. In no event shall the total liability to you by us or any of our licensors or suppliers for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to us, if any, for accessing the Sites.
Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any advice, goods or services you receive from a guest speaker on our Sites or at one of our events.
We are also not responsible or liable for any loss or damage that is caused or alleged to have been caused to our guest speakers in connection with the display of their photo, name, or biography posted on our Sites or in our marketing materials.
No Professional Advice
The information contained in or made available through the Sites (including but not limited to information contained on message boards, in text files, or in chats) cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, financial, medical, psychological, or legal matters. In particular, you should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention. We and our licensors or suppliers make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through the Sites. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of the Sites, you agree not to attempt to hold us liable for any such decisions, actions or results, at any time, under any circumstance.
We don’t believe in “get rich” programs – only in hard work, adding value, building a real and professional career, and serving others with excellence and constancy. Our programs are intended to help you share your message with a wider audience and to make a difference in the world while growing your personal brand. Our programs take a lot of work and discipline just like any worthwhile endeavor or professional continuing education program. Please don’t enroll in our programs if you believe in the “money for nothing get rich quick” myth or ideology; we only want serious people dedicated to real professional development who want to add value and move humanity forward. As stipulated by law, we can not and do not make any guarantees about your ability to get results or earn any money with our ideas, information, tools or strategies. We don’t know you and, besides, your results in life are up to you. Agreed? We just want to help by giving great content, direction, and strategies. You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. Making decisions based on any information presented in our products, events, services, or web site, should be done only with the knowledge that you could experience risk or losses just like any entrepreneurial endeavor. Use caution and always consult your accountant, lawyer or professional advisor before acting on this or any information related to a lifestyle change or your business or finances. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.
The Sites are not directed to children under the age of 13 and we will not knowingly collect personally identifiable information from children under 13. We strongly recommend that parents participate in their children’s exploration of the internet and any online services and use their browser’s parental controls to limit the areas of the internet to which their children have access. We may, at our discretion, require users under 18 to obtain the consent of a parent or guardian to view certain content, and we may limit access to certain content to users above a specified age. You agree to abide by any such restrictions, and not to help anyone avoid these restrictions.
Explicit Language & Mature Content
On our Sites we will occassionally discuss mature topics and language relating to personal and professional growth that may use explicit language. Users who are uncomfortable with such topics or language should not use our Sites.
Confidentiality and Non-Compete
Users of our Sites hereby understand that the tools, processes, strategies, materials and information presented on our Sites are copyrighted and proprietary, so users agrees not to record, duplicate, distribute, teach or train from our information in any manner whatsoever without our express written permission. Any unauthorized use or distribution of our Sites proprietary concepts, materials, and intellectual property by you or your representatives is prohibited and Promoter will pursue legal action and full damages if these terms are violated in order to protect its rights.
We are committed to protecting your privacy and security and have explained in detail the steps we take to do so. We control this site from offices in the United States of America. We do not represent that materials on the site are appropriate or available for use in other locations. Persons who choose to access this site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Outside Sites (Their Privacy Policies May Be Different)
How and why we collect information
We collect your information in order to record and support your participation in the activities you select. If you register for a seminar, for example, the information is used to reserve your seat, to track your preferences, and to keep you informed about the seminar and related events. As a visitor to our Sites, you can engage in many activities without providing any personal information. In connection with other activities, such as utilizing registering for a seminar or participating in a sweepstakes, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including ZIP code), e-mail address, , telephone, credit card, and other personal information. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. In all cases, we will collect personal identification information from you only if you voluntarily submit such information to us. We will also tell you how we use your information or if we share it with another party. Except as otherwise provided in this policy, we will never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission. If you supply us with your contact information you may receive periodic e-mails, mailings or calls from us with information on new products and services, important issues, or upcoming events. If you wish to be removed from any postal, email, phone, or other lists, please let us know by emailing us at firstname.lastname@example.org. You can also write us or call us at the contact information above. Please provide us with your exact name, email address, mailing address, and phone. We will be sure your name is removed from the appropriate lists immediately. When you use our Sites, we or our authorized technology services provider may also collect certain technical and routing information from you to facilitate your use of the Site and its services. We use this information to administer the Site and to understand and measure traffic patterns on the Site so that we know which areas of our sites are favorites of our users, which areas need improvement, and what technologies are being used so that we may continually improve our sites. This information is collected in aggregate form, without identifying you or any user individually. We may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes. This data is often tracked by us our our technology services provider by using “cookies” during your visit. A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables us to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.
Our courses have a 30-day money back guarantee. If within the 30 days, you are not happy for any reason with the quality of our training, just ask for your money back.
Disclosure of Material Connection: Some of the links posted on this site are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”